21st Annual Report, Volume I, Section 4.14, Organizational Effectiveness and Development
4.14.1 Overview and Previous Activities
The focus of Organizational Effectiveness and Development is centered upon the prior process transformation and process structure and organizational effectiveness initiatives. DCPP’s cultural change efforts, leadership initiatives and activities, strategic change efforts, etc, are intended to function as interrelated efforts. This focus also supports an INPO initiative to review cultural change, leadership issues, and even human performance, under the area of “organizational effectiveness.”
PG&E developed a DCPP Five Year Business Plan to be sure all departments’ goals and plant goals have total alignment. Prior to the business plan, the plant and department goals and objectives did not have total alignment.
PG&E began discussions in July 1999 with four other similar, well-run nuclear stations (Callaway, Wolf Creek, South Texas and Comanche Peak) to explore shared cost savings and increased industry influence through alliances and to ultimately decide whether to form a joint nuclear operating organization called the Strategic Teaming and Resource Sharing (STARS) initiative. A STARS management structure was established and implementation teams created to begin on approved initiatives.
In previous reporting periods the DCISC reviewed the following Organizational Effectiveness topics:
- DCPP Conversion to SAP and Implementation Critique
- Leadership Alignment Meeting
- Status of STARS Program and Recent Activities
- Jim Becker Brown (Site Vice-President) Bag Lunch Meeting
- DCPP Operating (Business) Plan
- Management Observation Program and Its Effectiveness
In the past period the DCISC concluded that DCPP Organizational Effectiveness had been enhanced by initiatives such as the Management Observation Program, Strategic Teaming and Resource Sharing (STARS) (a consortium of 7 nuclear plants sharing information, resources, and practices), DCPP’s new plant information system based on SAP software, and meetings such as the Leadership Alignment Meeting and Brown Bag Employee Lunch Meeting.
4.14.2 Current Period Activities
During the current period, the DCISC reviewed the following Organizational Effectiveness and Development items:
- Status of STARS Program and Recent Activities
Status of STARS Program and Recent Activities in 2010 (Volume II, Exhibit D.8, Section 3.9)
STARS is an association of the following seven nuclear plants from seven different companies:
- Comanche Peak
- Diablo Canyon
- Palo Verde
- South Texas
- Wolf Creek
- San Onofre
The association was formed “to capitalize on the collective abilities of the seven companies to support each other’s efforts in achieving and maintaining operational excellence … ”
The primary focus of the alliance for 2010 was to identify and pursue initiatives and projects that would “assist station efforts in achieving operational excellence.” This was to be accomplished by making heavy use of the leadership and experience of the Engineering and Site Vice Presidents and focus on the following areas:
- Training excellence
- Corrective Action Program improvement
- Collaborative improvement opportunities identified by performance measures analysis
- Operational excellence
- Improvement in equipment reliability
- Leveraging the experience and insights of INPO loanees
- Expanded strategic industry leadership
The STARS Governance Structure is important to its functioning and effectiveness. The Steering Committee is composed of the Chief Nuclear Officers of the seven member nuclear utilities or operating companies. Functioning under the oversight of the Steering Committee are a team of Site Vice Presidents, one from each STARS member, a similar team of Engineering Vice Presidents/Senior Managers, and a Management Council headed by an Executive Director who is a full-time STARS employee. The Council works to establish priorities and to define areas for collaboration among the member utilities. STARS also has two other full-time employees focusing on Plant Aging Management and Regulatory Affairs. Group support is enhanced by sharing information at the various group meetings that are held throughout the year.
One important area in which STARS has supported DCPP, as well as other STARS members, has been with respect to NRC cross-cutting issues, i.e. broad issues such as problem identification and resolution, safety conscious work environment, human performance, and decision making that can be related to problems in a number of different technical or operational areas. To address this issue, peer reviewers from a number of STARS members assisted DCPP in evaluating actions taken to address some of these cross-cutting issues during the third quarter of 2010. The same peer review group provided assistance regarding the DCPP Corrective Action Program, the Licensing Basis Verification Project, and self-assessments.
Another area in which the STARS plants collaborate with each other and with other nuclear industry corporations and consortiums is through the sharing of performance data on a wide variety of performance indicators. With respect to overall performance during the first three quarters of 2010, as reflected by composite indicators, the STARS plants were slightly above both the industry average and the median. Based on these same overall composite indicators for 2010, DCPP was in the top 3 STARS plants, well above the industry average and median, and slightly below the overall performance indicator averages of the top two nuclear operating companies in the country.
4.14.3 Conclusions and Recommendations
- During 2010 DCPP received important support from the STARS association of nuclear plants in a number of important areas such as cross-cutting issues, corrective action, self-assessment, and licensing basis verification. DCPP’s overall composite performance indicator for the first three quarters of 2010 compared favorably within the STARS group and within the nuclear industry as a whole. DCISC’s next review of DCPP’s participation in STARS need not be until about two years hence.